Contact Us

CigHot Customer Support

Contact Us

Use the official CigHot contact channel for product questions, existing-order support, delivery enquiries and website assistance.

Contact CigHot

The quickest way to receive useful help is to include the details connected to your question. Please do not post payment details, passwords or other sensitive information in a general message.

Existing orders

Include your order number and a short description of the issue. If the question concerns an address, item or order status, tell us what needs checking without sending full payment credentials.

Product questions

Send the complete product title or its CigHot page link. Brand names can include several variants, so the exact listing helps us understand which product and quantity you mean.

Delivery assistance

For a dispatched order, include the order number and any available Australia Post tracking reference. Tracking events can take time to update after a parcel enters the carrier network.

Website and privacy

Tell us which page you were using and what happened. For privacy-related questions, describe the request clearly and avoid including information unrelated to the request.

Before you contact us

  • Check that you are using the official CigHot website.
  • Have the relevant order number or exact product page ready.
  • Explain the result you expected and what you saw instead.
  • Attach supporting images only when they are necessary and do not expose sensitive payment information.
CigHot will never need your account password in order to review a normal product, order or delivery enquiry.

Payment Support

Credit and debit card payments and PayPal are available at checkout. If you experience a payment issue, contact CigHot by WhatsApp or email and include your order number.