Order Data
Checkout and fulfilment detailsInformation needed to review, prepare, dispatch and support an order.
Privacy Policy
Privacy and Data Information
Privacy Policy
This policy explains the categories of information used to operate CigHot, process orders, provide support and maintain the website.
How CigHot Uses Information
This policy describes the information used to operate CigHot, process orders, arrange delivery, provide support, protect the service and make reasonable improvements.
Website Data
Technical and usage informationDevice, browser, page, cookie and diagnostic information where generated.
Service Providers
Information used where relevantOnly information connected to the service being performed is provided.
Purpose and Care
Information Supports the CigHot Service
Information is used to display the catalogue, manage transactions, communicate about orders, arrange delivery, respond to requests and help prevent misuse or security incidents.
Different service providers receive different information according to their role. A delivery provider, for example, receives information needed for the relevant shipment rather than information unrelated to delivery.
1. Information provided by customers
CigHot may receive information submitted through checkout, account registration, customer support, newsletter forms or other website interactions. This can include contact details, delivery information, order selections, messages and information needed to manage a transaction.
Payment credentials may be handled by payment-service providers rather than stored directly in the ordinary CigHot page system.
2. Information generated through website use
When visitors use the website, technical information may be generated, including device and browser information, IP address, pages viewed, approximate interaction times, referral information, cookie identifiers and diagnostic events. The exact information depends on the services and settings in use.
3. Why information is used
- to provide the website and display the catalogue;
- to process, review, dispatch and support orders;
- to send operational messages connected to a customer request or order;
- to prevent misuse, fraud and security incidents;
- to analyse and improve website performance;
- to meet record-keeping and other applicable obligations.
4. Service providers
Information may be provided where relevant to service providers supporting payment processing, website hosting, order administration, communications, analytics, security, technical support and delivery. Delivery providers may include Australia Post, DHL, UPS, EMS and selected local carriers according to the route and service used.
Providers receive information relevant to the function they perform and may have their own legal obligations and privacy terms. This does not mean that every order is shared with every listed provider.
5. Cookies and similar technologies
CigHot and its service providers may use cookies or similar technologies to keep the website functioning, remember preferences, understand traffic and support security. Browser controls may allow cookies to be limited or removed, but blocking essential technologies can affect website features.
6. Data retention
Information is retained for as long as reasonably needed for the purpose for which it was collected, including order support, dispute handling, security, accounting and applicable record-keeping. Retention periods can vary by information type and operational requirement.
7. Security
Reasonable administrative and technical measures are used to protect information. No internet service or storage method can guarantee absolute security. Customers should protect account credentials and use the official CigHot website when submitting information.
8. Choices and requests
Visitors may be able to manage cookies through browser settings and unsubscribe from optional marketing messages using the method included with those messages. Privacy questions or requests should be submitted through the official Contact Us page with enough information to identify and assess the request.
9. External services and changes
Links to third-party websites are governed by their own privacy practices. CigHot may update this policy when website functions, service providers or requirements change. The current version will be published on this page.
Privacy Questions or Requests
Use the official CigHot contact channel and provide enough information to identify and assess the request without including unrelated sensitive details.